1. Who We Are

O’Mué (“we”, “us”, “our”) is a global communication and translation services company registered in the United Kingdom (86 City Road, EC1V 2NX, London) and operating in Saudi Arabia. We can be reached at info@omuet.com.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or interact with our services.

2. Data We Collect

We may collect the following categories of personal data:

Contact information — name, email address, phone number (via contact, quote, or career forms)
Professional information — job position, portfolio URL, CV/résumé (career applications)
Training records — trainee names, organisation, nationality, ID number, certificate details (academy/training module)
Financial information — billing name, company, address, tax ID (invoices and quotations — B2B clients only)
Usage data — pages visited, time on site, device type (via Google Analytics, only with your consent)
Communications — messages you send us through forms or email

3. Legal Basis for Processing

We process personal data under the following legal bases (UK GDPR / Saudi PDPL):

Consent — newsletter subscriptions, analytics cookies
Contractual necessity — processing quote requests, delivering services, issuing invoices
Legitimate interests — responding to contact enquiries, processing job applications, preventing fraud
Legal obligation — retaining financial records as required by applicable law

4. How We Use Your Data

To respond to your enquiries and provide our services
To process and manage job applications
To issue quotations, invoices, and certificates
To send newsletters (only with your explicit consent)
To improve our website and services
To comply with legal and regulatory obligations

We never sell your personal data to third parties.

5. Data Sharing

We may share your data with:

Technology providers — cloud hosting (to store and process data securely), email delivery services
Analytics — Google Analytics 4 (only if you accept analytics cookies)
Payment processors — Stripe (for online invoice payments, if applicable)
Legal authorities — where required by law

All third-party processors are contractually bound to protect your data.

6. Data Retention

Contact messages and enquiries: 2 years
Career applications: 6 months (or as long as a position is open)
Invoice and financial records: 7 years (UK legal requirement)
Certificates and training records: duration of certification validity + 5 years
Newsletter subscriptions: until you unsubscribe
Analytics data: as per Google Analytics retention settings (max 14 months)

7. Your Rights

Under UK GDPR and Saudi PDPL, you have the right to:

Access — request a copy of your personal data
Rectification — correct inaccurate data
Erasure — request deletion (“right to be forgotten”)
Restriction — limit how we process your data
Portability — receive your data in a machine-readable format
Objection — object to processing based on legitimate interests
Withdraw consent — at any time for consent-based processing (e.g. newsletter)

To exercise any of these rights, email us at info@omuet.com. We will respond within 30 days.

8. Cookies

We use the following cookies:

Essential cookies — required for the site to function (no consent needed)
Analytics cookies — Google Analytics 4 (only loaded after you accept via our cookie banner)

You can withdraw analytics consent at any time by clicking “Manage Cookies” in the footer or changing your browser settings.

9. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and secure database storage. No data transmission over the internet is 100% secure, but we take all reasonable steps to protect your information.

10. International Transfers

Your data may be processed in the UK, Saudi Arabia, or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers, including standard contractual clauses where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance.

12. Contact & Complaints

For any privacy-related questions or to lodge a complaint, contact us at: info@omuet.com

If you are based in the UK and are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

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